ethics - cell phone plans
Posted: Tue Oct 27, 2020 2:57 pm
A while back I had to sign an agreement with a cell phone operator. When collecting a signed copy from me, the assistant mentioned that I need to be careful, because a few optional services are switched on by default. The services are free for the first month, but I would need to start paying if I don't switch them off manually.
Had the assistant not warned me, I would not even think about checking my profile for these services. I would probably notice them on my bill once the free period is over. This practice is a good topic for a statement or two.
In addition, the price of the plan is lower if I allow the operator to contact me with their marketing offers.
1 Services that are initially free, but become chargeable later, are switched on by default
There is a price difference if customer agrees to receive marketing offers
Comments welcome!
Had the assistant not warned me, I would not even think about checking my profile for these services. I would probably notice them on my bill once the free period is over. This practice is a good topic for a statement or two.
In addition, the price of the plan is lower if I allow the operator to contact me with their marketing offers.
1 Services that are initially free, but become chargeable later, are switched on by default
- No
- Yes, customer is informed in writing AND can opt out (switch off) these services at any time, including the moment of signing the agreement
- Yes, customer is informed in writing BUT cannot opt out (switch off) these services at any time, including the moment of signing the agreement
- Yes, customer is NOT informed in writing BUT can opt out (switch off) these services at any time, including the moment of signing the agreement
- Yes, customer is NOT informed in writing AND cannot opt out (switch off) these services at any time, including the moment of signing the agreement
There is a price difference if customer agrees to receive marketing offers
- No
- Yes
Comments welcome!